Question 1

What all does Big League Uniforms and Gear sell?

Accepted Answer

We handle most team sports equipment and uniform needs as well as custom apparel for businesses, organizations, events or promotions. We handle a number of brands like Rawlings, Easton, PowerNet, Augusta, A4, Richardson, Pacific, Gildan, Nike, Under Armour, Carhart, MaxRep Sports and More… We offer a full custom uniform service with a number of brand and style options. Our staff will guide you through the process from ordering decorated stock to full custom dye sublimated uniforms.

Question 2

How long does it take to make custom apparel, uniforms or other items?

Accepted Answer

Production time for custom orders runs from as few as 3-4 days for basic stock decoration items and anywhere from 5 days to 4-5 weeks on full custom dye sublimated uniforms. Although this time frame differs with each manufacturer and can also fluctuate with the time of the year. Typically there is no guaranteed turnaround or ship date. However, some of our products may be offered in a quick turnaround. We are not responsible for production, shipping, customs or other delays beyond our control. Unless specifically stated as a guarantee in the invoice, there are no production times guaranteed expressed or written. Allow enough lead time to receive your order when you need it. Ask your account manager for specifics.

Question 3

Can I buy just one item?

Accepted Answer

We can sell you any quantity you desire. In most cases, the more you buy the bigger the discount. Custom or decorated items typically receive larger discounts with the larger quantities purchased, as the cost to design is a significant component to the price. If you have already placed an order and want to purchase an additional item(s) usually the original price is guaranteed for up to a year. There may be a small order fee attached to the subsequent orders.

Question 4

What about package pricing?

Accepted Answer

Buy more and save! In just about every scenario, buy more and the price will be lower at certain price points. Bundle other items into a package and typically save even more! Since we handle a number of items, we can definitely be your one stop shop for uniforms, apparel, equipment, advertising banners and more!

Question 5

Can I get sizing samples or see samples?

Accepted Answer

If you are placing a team order you can purchase sizing samples. The samples can only be returned if you follow through with your team order. If you don't place your full team order, you can't return the samples. There is no re-stocking charge for returned sizing samples. You will only receive a refund for the garments, we don't refund the shipping cost. Want to see a products sample? Stop by and we can probably show you one or send you a sample.

Question 6

How do I place a custom order?

Accepted Answer

Contact us and let our experienced sales staff know what you are needing. They can offer many suggestions and once you decide on a product they can send you a link to start the design process. This process involves either an online builder, or providing information to our graphic designers to start the design process. At this same time they will be providing you with a price quote. Once you are happy with the designs, you will fill out a roster that will provide us with the number of items and sizes you are needing in your order. Our sales staff will put together an invoice and all the proofs and an accompanying invoice will be sent to you for your electronic signature. You will then provide us with payment on the order and the order will go into production.

Question 7

Can I send my jersey or shirts to you for customizing?

Accepted Answer

We don't offer decoration on customer-supplied apparel. We will only decorate garments that we sell.

Question 8

How do I know what sizes to order?

Accepted Answer

We have size charts for all of our manufacturers and their products. Most of these can be found on our website, but at times they are easily found on the manufacturers site, or we can send one to you.  Just because you wear a certain size in one brand, doesn't necessarily mean that you will fit in the same size garment from other product lines. It is highly recommended that you refer to the size charts before placing your order. If you order the wrong size and need to return the a non-customized product, you will have to pay a 20% restocking charge. If the garments are decorated or custom you cannot return them if you ordered the wrong size.
Some manufacturers provide sizing charts that are full measurements and others are for flat garments (as if it were laying on a table). In using a flat garment sizing chart, he easiest thing to do is measure the chest and length size on a garment that fits you and compare it to our size chart to find the correct size for the garments. If you are on the high number of a size range or between sizes, the best thing to do is simply go up to the next larger size. If you take a little extra time to make sure you are ordering the right size before you place your order, you will save a lot of hassle in the long run. Don't forget to account for slight shrinkage in any poly/cotton blend garment.

Question 9

What kind of decoration or customization do you provide?

Accepted Answer

Dye sublimation, DTF (Direct to Fabric), Embroidery and more. The method used depends on a number of factors and is ultimately up to the customer. Some items wear better, some look better, sometimes cost is a factor, and sometimes it’s about the time involved. Ask your sales person for details and they can walk you through the options.

Question 10

What is dye sublimation and DTF?

Accepted Answer

Dye sublimation is a printing process in which all colors for the uniform and product design including decoration for numbers, logos, team or company names, etc. are dyed directly into the fabric and become part of the fabric. This makes it permanent and is guaranteed to never fade, crack or peel. Cut and Sew Dye Sublimation garments are made from scratch. They are designed and then dyed into blank material which then is cut and sewn together. This is the ultimate in custom garments. Spot Dye Sublimation is the same dye process, but involves placing the dye sublimation onto a premade garment. Dye Sublimation only works on polyester based garments.  DTF (direct to fabric) decoration involves a heat transfer decoration onto a premade garment. This can be done a polyester, cotton and a variety of other fabrics. This process is certainly much faster than full cut and sew manufactured products.

Question 11

How long does it take to ship stock items?

Accepted Answer

We will usually ship any stock item within 48 hours of your order. This is only for in-stock undecorated items. If we need to order from a manufacturer, it may be drop shipped to you or come to our offices and then shipped. Your sales person can provide details. Custom items or stock items that are going to be customized with lettering or numbering take longer, but can usually be done within a week or receiving the item from the manufacturer.

Question 12

What is your shipping policy?

Accepted Answer

Shipping costs vary depending on the amount of the order and the method that you choose. We can ship anything from ground to overnight and can use USPS, UPS or FEDEX. 
Our products ship from multiple locations so delivery time will vary based on the manufacturer's shipping location and where you are located. Items can also be picked up from our offices in St. Charles, Missouri.

Question 13

What are your payment terms?

Accepted Answer

We accept VISA, MasterCard, Discover, American Express, certified check, money order or personal/company check. Sorry, no C.O.D. We don't offer credit terms. We will accept purchase orders from schools only.
For custom orders we must receive full payment at the time you place the order. If you pay by personal or company check, we will not process your order until your check clears the bank. There is a convenience fee charged for all credit and debit card orders.

Question 14

What is your cancellation policy?

Accepted Answer

Any order that has had artwork approved and been entered into production cannot be canceled. Any order that has been placed and you have not yet approved artwork, will incur a 10% cancellation fee.

Question 15

What is your return policy?

Accepted Answer

All returns must be made within 30 days of purchase. Custom made or decorated apparel /items cannot be returned. Sizing samples are non-returnable unless you follow through with a team order. A 20% restocking fee will apply to all returned merchandise which is not defective. Any garment/item which we deem to be defective in manufacturing will be replaced at our expense. Defective garments can only be exchanged for the exact same garment, we will not give refunds. All returns must be shipped prepaid. No return will be accepted without a return authorization (RA) number. Please call us before returning any garment so we can give you a RA number. The RA number must be clearly marked on the outside of the returned package and on the shipping label. No credit or replacement will be given unless you have received an RA number. Credit or replacement merchandise will not be given until we receive the returned merchandise. All merchandise must be checked carefully before printing. Returns WILL NOT be accepted after merchandise is printed or has been worn. No additional cost of printing or other applications will be credited.

Question 16

Where are the custom items manufactured?

Accepted Answer

It depends on the manufacturer. Some items are manufactured in China, Pakistan, Mexico, and the United States. Any decorated stock items are done in-house at our headquarters in St. Charles, Missouri.

Question 17

Is artwork is included in the pricing?

Accepted Answer

Yes, Unless you are needing an actual or redraw of your logo for your company, team or group. This is a separate charge and once paid, you will receive the logo for your own use. All uniform design costs are absorbed by us..

Question 18

Describe level of customer service and availability of point of contact.

Accepted Answer

We are here for you. We are based in the United States and you can send us an email 24/7. We are available by phone Monday-Friday 9am-5pm CST. Our account managers/sales reps are available around the clock. Great customer service is part of our experience.

Question 19

Explanation of expected error rate. Describe any common errors you have encountered, how they were remedied, and quality control processes in place.

Accepted Answer

Most of the products are custom and errors do happen. However, if you follow our process and use the sizing charts provided, the chances of error are greatly minimized. When errors do occur, we will do our best to correct the problem as soon as possible.

Question 20

Mock-Ups

Accepted Answer

You will see artwork for every item in your order that gets decorated or customized! Expect an emailed artwork proof or proofs within 1 business day or less!. We want to make sure you love the look before we move forward with any production. If you want to make changes to how the emblem or logo looks we’ll work with you to get it the way you want it.
We don’t move forward until we receive your approval. This way you get your uniforms or items exactly as you want them — no surprises!

Question 21

Color Matching

Accepted Answer

Depends on the product and manufacturer. Some products allow for color matching (to a point) Matching colors across different fabrics is never and exact science. Some products are not customizable and therefore changing colors is not an option at all. Ask your sales person for the best options for color matching. This is likely to happen if you’re placing an order for uniforms with accessories such as bags, caps, visor, socks, etc. and/or coach’s shirts.
We follow what’s called an “on the field test”. If the color variance isn’t noticeable when the players are on the field or on the court then we’re good to go. Despite all efforts to perfectly match the color standard, it is impossible to guarantee an exact match from order to order.
Online designs feature RGB values which can vary from one monitor to another. In production, the RGB values are converted to CMYK values for printing. Most manufacturers will not be responsible for color variations between online previews and production garments or items.

Question 22

Washing and Care of Dye Sublimated Products

Accepted Answer

○      Manufacturers will not be responsible for uniforms that are damaged due to improper care or maintenance. Failure to follow our specified care instructions will void all guarantees.
○      Under no circumstances are sublimated garments to be put through a screen-print dryer or heat press. Dyes will migrate and the design will be ruined.

Big League Uniforms and Gear

636-685-0078

FAQ

Frequently Asked Questions